How to Handle a Windshield Repair

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Ever been carefully driving along when—Whack!—a rock hits your windshield? Your eyes scan for damage as you wonder whether you need a windshield repair or a complete windshield replacement.

(Before we talk about that, you might find it helpful to see how much you know about windshield repairs by taking our fast, five-question quiz.)

The good news is that a chip or crack doesn’t necessarily mean you need a replacement. (Or that you necessarily have to pay an insurance deductible—keep reading to learn more about that.) Certified repair specialists can usually repair windshield chips, nicks and cracks up to six inches long.

No matter what your situation is, it’s best to go to a windshield repair specialist right away. Here’s why repairs and safety should be top-of-mind concerns.

Think repair:

  • The longer you leave a windshield chip, the more likely it will get worse. Weather changes or simply driving over a pothole, speed bump or uneven terrain puts additional pressure on the edges of a chip, which can lead quickly to a crack. Repairing a chip is also less expensive than windshield replacement. In some cases, repairs can be completed in just 30 minutes.
  • Be cautious about using a do-it-yourself (DIY) windshield repair kit. Completely and properly filling in all the miniscule cracks with resin can be challenging. If something goes wrong with self-repairs, you will not be able to re-repair the damage.

Think safety:

  • A damaged windshield could compromise your and your passengers’ safety. A chip reduces the local strength of a windshield by up to 70 percent and damaged glass is much more likely to crack, according to repair experts Safelite AutoGlass®. If you’re in a rollover accident, you rely on your windshield to help stop your vehicle’s roof from collapsing. Your vehicle glass also helps airbags deploy safely and effectively.
  • You should also be wary of strangers who say they want to help. Windshield repair harvesters position themselves at gas stations, convenience stores, car washes and even county fairs, and try to convince drivers to replace perfectly good windshields. They even offer a cash rebate or other inducement, like free movie tickets or car washes. Do not give your car insurance information to anyone until you’re ready to file a claim. You should do your homework and select a safe, reliable and reputable company.

Three questions to ask a vehicle glass shop

Ready to schedule the repair? Here are three questions to ask the windshield repair shop before you proceed with the work:

      1. Are your auto glass installation technicians certified? Certification helps ensure the tech has been trained thoroughly on the proper procedures for repairing, removing and installing auto glass.

2. How soon after my glass is replaced or repaired will I be able to use my vehicle? A windshield repair takes about 30 minutes or less and the vehicle is safe to drive immediately. With a windshield replacement, it’s important to have your technician accurately advise you of the safe drive away time, which can vary greatly depending on weather conditions and the type of installation materials used.

3. What kind of warranty will be provided on the auto glass materials and workmanship? A warranty could vary depend on the type of repair, but one should be available to you. For example, Safelite® repairs and replacements are covered by a national warranty for as long as you own or lease your vehicle.

Keep in mind that repairs or replacement windshields may be covered under your auto insurance policy. If you need to repair your windshield, insurers like Erie Insurance will waive your deductible if you have comprehensive auto coverage. That means there is no cost for you. The deductible would only apply if a windshield replacement is needed.

ERIE’s glass claims service can help connect you with the glass shop of your choice or help you find one of many repair facilities affiliated with ERIEGlass.

Your windshield is your safety shield. Make sure a safe and reputable company with highly trained, certified technicians makes the repairs or replaces the damaged windshield.

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